CA Service Operations Insight (SOI) pimA

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This page documents the enPortal integration for CA Service Operations Insight (SOI).

  • Vendor: CA Technologies
  • Product: Service Operations Insight (SOI)
  • Supported Version(s): 3.0
  • Name of enPortal Integration Package: ca.soi_pimA
  • Required enPortal Version: 4.6.1 and above


The following section documents supported platforms, installation, and configuration of the CA SOI Product Integration Module on enPortal versions 4.6.1 and above.

Page Contents

1. Support Matrix

The following Operating System, Database, and Web Browser platforms are supported:


1.1. Operating System

Please see the list of supported Operating Systems on the System Requirements page.


1.2. Database

A special database is not required to implement this integration module. The AppBoard/enPortal database is used to store all configurations related to this integration module.


1.3. Web Browser

Please see the list of supported Web Browsers on the System Requirements page.


2. Installation

Perform the following steps to install the CA SOI PIM:

  1. Install AppBoard/enPortal as detailed in the Installation documentation
  2. Download the file ca.soi_pimA.jar
  3. Start enPortal and login as an administrator
    1. User Name: administrator
    2. Password: administrator
    3. Domain: System
  4. Under the Advanced tab, select PIMImport
  5. Click the Browse... button
  6. Locate the CA SOI PIM JAR file in the Open dialog
  7. Click the Start button to extract the files from the PIM .jar archive
  8. Under the Advanced tab, select XMLImport
  9. Click the Start button to load the PIM into the system
  10. Confirm that the following message is displayed: "Import completed; loaded the following file(s): load_ca.soi_pimA.txt"
  11. Under the Advanced tab, select Explore System
  12. Navigate to the /Directory/system/proxy/ folder and locate the “Manage Proxy” channel
  13. Right-click on the “Manage Proxy” channel and select Open to launch the channel
  14. In the Manage Proxy tool, click “Reset All”
  15. Refresh the browser


3. Integration Details

The following sections provide special details for configuring the integration module after installation.


3.1. Channel Types

  • Home - Channel that displays the default Home page for the logged in user, including full navigation controls (no custom configuration required)
  • Proxy - Channel that is used by the system to display CA SOI channels (no custom configuration required)


3.2. Configuration

After installing the CA SOI PIM, perform the following steps to configure access to the host CA SOI server:

  1. Click on the Applications tab
  2. Right-click on the name "sample" in the row for "CA Service Operations Insight" and select "Modify"
  3. Fill in the items in the Modify Application Wizard dialog:
    1. Select the protocol used to access your CA SOI server (http or https)
    2. Change the host name from "changeme" to the hostname or ip address that will resolve to your CA SOI server
    3. Change the port to the port number of your CA SOI server
    4. Click "Save" to keep your changes
  4. Click on the Integrations tab
  5. In the Explorer, under Packages, expand the ca.soi_pimA tree and click on the Sample target. Confirm that the information you entered is displayed for your CA SOI server
  6. Under the Sample target, click on the Home channel. A login prompt should be displayed.
  7. Log in using the same credentials you would use for accessing the CA SOI application in a browser. Confirm that the CA SOI Home page is displayed.


3.3. Create Channels

After installing the CA SOI PIM and configuring access to the host CA SOI server, perform the following steps to create channels to display CA SOI content:

  1. Click on the Applications tab
  2. Right-click on the name "sample" in the row for "CA Service Operations Insight" and select a channel type
  3. In the "Channel Name" box, enter the name you want to give to the new channel
  4. For "Channel Type", select "3rd Party Pims"
  5. Click Next
  6. Click Finish
  7. Click on the Integrations tab
  8. In the Explorer, under Packages, expand the ca.soi_pimA tree and click on the Sample target. Confirm that the new channel is listed along with the other sample channels.


Repeat the above steps to create additional channels. Select a different Channel Type in step 2 to create a different type of channel.


3.4. Known Issues

The following known issues are associated with this PIM:

  • This application has two major parts, one is Flash application (Dashboard), and the other is a Java Webstart application (Operations Service Insight console). The Java Webstart application is launched via the "Action" button in the Dashboard.
  • The Dashboard might have context action to launch other tools (for example, SAP BusinessObject Report). This part of the integration is not included in the pim. The context menu action to launch to the other tools will need to be developed in the customer's environment.


3.5. License Usage

In order for the AppBoard/enPortal administrator to configure the ca.soi_pimA PIM, the AppBoard/enPortal license.properties file must include licensing for at least one ca.soi_pimA server. The administrator can create one additional host ("target") in AppBoard/enPortal for each server license included in the license file.

Each AppBoard/enPortal user maintains one user session with the CA SOI server. The CA SOI application must be licensed to support the number of users that will be accessing the application through AppBoard/enPortal.


3.6. Version Support

The following matrix details the supported CA SOI and compatible AppBoard/enPortal versions:

Version Support
Package Name enPortal Version CA SOI Supported Versions
ca.soi_pimA 4.6.1+ 3.0
To see the current enPortal version, run the portal version command from the [AppBoard_Home]/server/bin directory.

4. CA SOI Upgrades

4.1. Upgrading from an older version of CA SOI

Older versions of CA SOI are not supported by this PIM, so this upgrade path is not supported. It is recommended that you validate the PIM in your CA SOI environment to confirm that it supports the required functionalities.


4.2. Upgrading CA SOI to a newer version

Perform the following steps when the CA SOI server is upgraded to a newer version of CA SOI:

  1. Check the AppBoard/enPortal PIM online documentation to see if the new CA SOI version is supported by the existing ca.soi_pimA PIM.
    1. To test if the new CA SOI version is supported by the existing PIM that you have installed, perform the following steps:
      1. Click on the Applications tab
      2. Right-click on the row for the old CA SOI server and select "Modify"
      3. Update the protocol, host, and port to reference the server where the new version of CA SOI is running
    2. If the new CA SOI version is not supported by the existing PIM that you have installed, perform the following steps to upgrade the PIM:
      1. Download the new PIM version from the PIM download site
      2. Follow the steps in the Installation section above to install and configure the new PIM version
      3. Re-create all CA SOI channels to reference the new PIM
      4. [Optional] Perform the steps outlined in the Uninstall section below to remove the old PIM from the system

5. Uninstall

Uninstalling the ca.soi_pimA PIM will break all of the channels in your AppBoard/enPortal system that reference this integration.

Perform the following steps to uninstall the ca.soi_pimA PIM:

  1. Click on the Integrations tab
  2. In the Explorer, under Packages, locate the ca.soi_pimA integration
  3. Right click on the integration name, and select "Delete"
  4. Click "Ok" to confirm that you want to delete the integration package