BMC Software Transaction Management Application Response Time (TM ART) pimB

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This page documents the enPortal integration for BMC Software Transaction Management Application Response Time (TM ART).

If you are using portal version 5.3 or earlier please click here for the integration documentation applicable to it

  • Vendor: BMC Software
  • Product: Transaction Management Application Response Time (TM ART)
  • Supported Version(s): 4.1.0
  • Name of enPortal Integration Package: bmc.tmart_pimB
  • Required enPortal Version: 4.6.1 and above


The following section documents supported platforms, installation, and configuration of the Transaction Management Application Response Time (TM ART) Product Integration Module on enPortal versions 4.6.1 and above.

Page Contents

1. Support Matrix

The following Operating System, Database, and Web Browser platforms are supported:


1.1. Operating System

Please see the list of supported Operating Systems on the System Requirements page.


1.2. Database

A special database is not required to implement this integration module. The AppBoard/enPortal database is used to store all configurations related to this integration module.


1.3. Web Browser

Please see the list of supported Web Browsers on the System Requirements page.


2. Installation

Perform the following steps to install the Transaction Management Application Response Time (TM ART) PIM:

  1. Install AppBoard/enPortal as detailed in the Installation documentation
  2. Download the file bmc.tmart_pimB.jar
  3. Start enPortal and login as a portal administrator
  4. Under the Web Integrations tab, select PIM Import
  5. Click the Browse... button
  6. Locate the file bmc.tmart_pimB.jar in the Open dialog
  7. Click the Start button to extract the files from the PIM .jar archive
  8. Confirm that the following messages are displayed:
    1. "Upload completed."
    2. "Loaded the following file(s): load_bmc.tmart_pimB.txt"
    3. "CRS cache cleared."

3. Integration Details

The following sections provide special details for configuring the integration module after installation.


3.1. Channel Types

  • Home - Channel that displays the default Home page for the logged in user, including full navigation controls (no custom configuration required)
  • Proxy - Channel that is used by the system to display BPPM TM ART Server channels (no custom configuration required)


3.2. Configuration

After installing the Transaction Management Application Response Time (TM ART) PIM, perform the following steps to configure access to the host Transaction Management Application Response Time (TM ART) server:

  1. Under the Web Integrations tab, select Applications & Licenses
  2. Right-click on the name sample in the row for Transaction Management Application Response Time (TM ART) (bmc.tmart_pimB) and select Modify
  3. Fill in the items in the Modify Application Wizard dialog:
    1. Select the protocol used to access your Transaction Management Application Response Time (TM ART) server (http or https)
    2. Change the host name from "changeme" to the hostname or ip address that will resolve to your Transaction Management Application Response Time (TM ART) server
    3. Change the port to the port number of your Transaction Management Application Response Time (TM ART) server
    4. Click "Save" to keep your changes
  4. Under the Web Integrations tab, select Explorer
  5. In the Explorer, under Packages, expand the cuculus.zonoscontrolcenter_pimA tree and click on the sample target. Confirm that the information you entered is displayed for your Transaction Management Application Response Time (TM ART) server
  6. Under the sample target, click on the Home channel. A login prompt should be displayed.
  7. Log in using the same credentials you would use for accessing the Transaction Management Application Response Time (TM ART) application in a browser. Confirm that the Transaction Management Application Response Time (TM ART) Home page is displayed.


3.3. Create Channels

After installing the Transaction Management Application Response Time (TM ART) PIM and configuring access to the host Transaction Management Application Response Time (TM ART) server, perform the following steps to create channels to display Transaction Management Application Response Time (TM ART) content:

  1. Under the Web Integrations tab, select Applications & Licenses
  2. Right-click on the name sample in the row for bmc.tmart_pimB and select a channel type
  3. In the "Channel Name" box, enter the name you want to give to the new channel
  4. Click Next
  5. Click Finish
  6. Under the Web Integrations tab, select Explorer
  7. In the Explorer, under Packages, expand the bmc.tmart_pimB tree and click on the sample target. Confirm that the new channel is listed along with the other sample channels

Repeat the above steps to create additional channels. Select a different Channel Type in step 2 to create a different type of channel.


3.4. Known Issues

The following known issues are associated with this PIM:

  • There are currently not any known issues associated with this PIM


3.5. License Usage

In order for the AppBoard/enPortal administrator to configure the bmc.tmart_pimB PIM, the AppBoard/enPortal license.properties file must include licensing for at least one bmc.tmart_pimB server. The administrator can create one additional host ("target") in AppBoard/enPortal for each server license included in the license file.

Each AppBoard/enPortal user maintains one user session with the Transaction Management Application Response Time (TM ART) server. The Transaction Management Application Response Time (TM ART) application must be licensed to support the number of users that will be accessing the application through AppBoard/enPortal.


3.6. Version Support

The following matrix details the supported Transaction Management Application Response Time (TM ART) and compatible AppBoard/enPortal versions:

Version Support
Package Name enPortal Version Transaction Management Application Response Time (TM ART) Supported Versions
bmc.tmart_pimB 4.6.1+ 4.1.0
To see the current enPortal version, run the portal version command from the [AppBoard_Home]/server/bin directory.

4. Upgrades

4.1. Upgrading from an older version

Older versions of Transaction Management Application Response Time (TM ART) are not supported by this PIM, so this upgrade path is not supported. It is recommended that you validate the PIM in your Transaction Management Application Response Time (TM ART) environment to confirm that it supports the required functionalities.


4.2. Upgrading to a newer version

Perform the following steps when the Transaction Management Application Response Time (TM ART) server is upgraded to a newer version of Transaction Management Application Response Time (TM ART):

  1. Check the AppBoard/enPortal PIM online documentation to see if the new Transaction Management Application Response Time (TM ART) version is supported by the existing bmc.tmart_pimB PIM.
  2. Test if the new Transaction Management Application Response Time (TM ART) version is supported by the existing PIM that you have installed, perform the following steps:
    1. Under the Web Integrations tab, select Applications & Licenses
    2. Right-click on the row for the old Transaction Management Application Response Time (TM ART) server and select "Modify"
    3. Update the protocol, host, and port to reference the server where the new version of Transaction Management Application Response Time (TM ART) is running
  3. If the new Transaction Management Application Response Time (TM ART) version is not supported by the existing PIM that you have installed, perform the following steps to upgrade the PIM:
    1. Download the new PIM version from the PIM download site
    2. Follow the steps in the Installation section above to install and configure the new PIM version
    3. Re-create all Transaction Management Application Response Time (TM ART) channels to reference the new PIM
    4. [Optional] Perform the steps outlined in the Uninstall section below to remove the old PIM from the system


5. Uninstall

Perform the following steps to uninstall the bmc.tmart_pimB PIM:


Uninstalling the bmc.tmart_pimB PIM will break all of the channels in your AppBoard/enPortal system that reference this integration.
  1. Under the Web Integrations tab, select Explorer
  2. In the Explorer, under Packages, locate the bmc.tmart_pimB integration
  3. Right click on the integration name, and select "Delete"
  4. Click "Ok" to confirm that you want to delete the integration package